← Texted Back

Privacy Policy

Last updated: 4 July 2026

Who we are

Texted Back (“we”, “us”) provides a missed-call text-back service for Australian trade businesses. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • From our clients (tradies): business name, contact name, mobile number and email address, provided during signup.
  • On behalf of our clients:when someone calls a client's Texted Back number, we record the caller's phone number, the time of the call, and the content of SMS messages exchanged through the service, so the client can return the call.
  • Payment details: handled by Stripe. We never see or store full card numbers.
  • Outreach consent records: if you agreed to receive information from us during a marketing call, we keep a record of that consent (time, number, and a reference to the call recording) as required for compliance.

How we use it

To deliver the service (texting missed callers, forwarding replies to the business you called), to bill our clients, to send service and account messages, and to meet our legal obligations. We do not sell personal information.

Who we share it with

Service providers who help us operate: Twilio (SMS, missed-call detection, and outbound acquisition calling), Stripe (payments), Resend (email), and our hosting provider. Some providers process data outside Australia; we only use providers with appropriate safeguards.

Marketing messages

Reply STOP to any message from us and you will not hear from us again — suppression is applied immediately and checked before every send. Outreach calls and messages are made in line with the Do Not Call Register Act 2006 and the Spam Act 2003.

Retention and security

Lead and message data is retained while the client's account is active. Consent records are kept for 6 years. Data is stored in access-controlled systems and encrypted in transit.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@textedback.com.au. If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).